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Purpose of consultancy:

The ICT Associate will support CO staff to deliver the 8th Country programme which endeavours to support upstream interventions focusing on policy dialogue, advocacy, evidence generation and capacity development while ensuring that no one is left behind. This will be done by assuring the following key functions:

  • Implementation of ICT management systems and strategies,
  • Supporting the Country office in ICT for Development (ICT4D), employing innovation in programming in delivering the country Programme.
  • Effective functioning of the Country Office (CO) hardware and software packages,
  • Ensure ICT security in the CO, Support networks administration and Provision of administrative support,
  • Facilitation of knowledge building, innovation and knowledge sharing in the CO,
  • Coordination with other ICT as part of One UN in Rwanda.

The key results have an impact on the overall efficiency of the CO including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision. All these will be achieved through a mix of strategies and interventions supported by the ICT Associate.

Scope of work (Description of services, activities, or outputs) :

Main Responsibilities/Expected Results:

1. Support implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
  • Support to the use of ATLAS (UNFPA’s implementation of Enterprise Resource Planning) functionality for improved business results and improved client services;
  • Provide inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
  • Provide inputs to preparation of results-oriented work plans;
  • Transform use of eTools and facilitate training workshops or clinics, Safeguard the physical and logical security and safety of ICT; monitor risks and threats to the ICT infrastructure and take appropriate action;

2. Ensures effective functioning and optimal utilization of the CO hardware systems, network and software facilities:

  • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
  • Assist in the installation of commercial and in-house developed software and related upgrades;
  • Support staff in backing up and restoring their files in Google workspace, as well as in virus detection, removal and prevention; upgrading patch and anti-virus programs on a timely basis
  • Manage outsourcing, advise on IT- related contracts, monitor vendor performance, recommend necessary action to management on satisfactory completion of work and deliverables.
  • Ensure that desktops, laptops and server passwords and related policies and in line with established corporate standards;
  • Ensure normal users do not have administrative rights to their PCs and portable computers;
  • Ensure unauthorized software is not loaded onto computers;
  • Assist in the installation of commercial and in-house developed software and related upgrades.
  • networks and systems administration, in trouble-shooting and monitoring of network problems; responding to user needs and questions regarding network access; Assist in backup and restoration procedures for local drives;

3. Provide facilities and administrative support

  • Inventory management of required hard and software utilities
  • Establish and maintain CO databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors, orient and coach staff on these databases/systems;
  • Provide ICT support to key events and workshops;
  • Maintain records on IT related asset management, preparation of reports, incl. year-end asset certification;

4. Ensures facilitation of knowledge building; ICT for development in innovation and knowledge:

  • Support country office in delivering ICT for development (ICT4D) initiatives; participate and assist in the organization of training for the CO staff on ICT issues;
  • Promotes innovation for impacts, enhance collaboration; build internal and external relationships for capacity building of implementing partners;
  • Identify unmet needs, propose IT solutions, and advise management in the development of business cases, pitching of solutions, system architecture, and resource mobilization;
  • Promote the use of collaboration tools for knowledge management capacity building and preserving institutional memory;
  • Promote creativity and innovative thinking to re-engineer Business processes and make the best use of technology within and outside UNFPA;
  • Contribute to knowledge networks (e.g. Docushare) and communities of practice.
  • Coordinates with ICT colleagues from other UN Agencies and represents UNFPA in relevant working groups and activities pertaining to One UN in Rwanda

5. Perform the functions of the CO asset and GHGE focal point:

  • Support management in safeguarding the organization’s assets (acquisitions, disposal, recording, reporting and certifications) in line with the UNFPA fixed assets policy;
  • Support country office in the development and implementation of the greenhouse gas emission (GHGE) action plan.

Duration and working schedule:

Three Months, Full time at the duty station

Place where services are to be delivered:

UNFPA Country Offices

Delivery dates and how work will be delivered (e.g. electronic, hard copy etc.):

Both Electronic and Hard Copy where necessary

Monitoring and progress control, including reporting requirements, periodicity format and deadline:

The consultant will be reporting to the Operations Manager at monthly basis on the accomplished tasks.

Supervisory arrangements: 

The Consultant will be supervised by the Operations Manager under the overall guidance of the UNFPA Representative.

Expected travel:

As and when required subject to approval by the Representative

Required expertise, qualifications and competencies, including language requirements:

Qualifications and Experience 


  • Bachelor’s Degree in Computer Sciences and/or IT, Systems analysis, being a Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) is an advantage. 
  • Relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP) required

Knowledge and Experience: 

  • Minimum of Seven years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.
  • Proficiency in current office software applications and corporate IT financial systems.
  • IT ability to familiarize with web-based integrated system.
  • Some experience in research assistance.
  • Strong interpersonal and organizational skills.
  • Good written and verbal communication skills.


Fluency in English; knowledge of other official UN languages, preferably French is desirable. 

Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable:

UNFPA will provide:

  • Required documentation
  • Support services where appropriate
  • Logistics arrangements while there is a need to travel

Other relevant information or special conditions, if any:

An Individual Contract (IC) will be signed with the consultant for the duration of three months effective from the date of contract signature. 

How to apply

Submit applications (a) cover letter (not more than one page specifying the motivation for application, (b) updated CV and Personal History Form (P11) and  c) copies of degrees and other academic credentials. Only short listed candidates will be contacted.

Please send your application documents via email, addressed to; UNFPA Representative, P.O Box: 6119, Kigali, Aurore Building, Umuganda avenue.

The deadline for submission is June 26, 2021 by 6PM Kigali Time.